Hi Noah, let's get you connected. Your case number is: NBN-1394712 Track order: app.optus.com.au/fixed-order?tags=SFixedTA&number=646853125A. Need help? Have your My Account login handy and message a Connection Expert in My Optus app: https://app.optus.com.au/my-cases or contact us at app.optus.com.au/casecontact.