Great news. We've now completed your connection to the Openreach network on behalf of EE/BT. However, we have detected your ONT may not be powered up. Please ensure your ONT is connected to a working power socket. Please reply: WORKING if you have no problems with your service NOT WORKING if there is a problem with your broadband MISSING if the ONT or it's power cable is missing from the premise FAULTY if the ONT is powered on at the socket but there are no lights